Support & assistance

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Expert support, Vega — a guide that explains rather than decides — and the resources to trade with confidence.

Discipline
creates
freedom

Same markets.
A higher you.

Meet Vega,
Your Guide

Instant answers about the platform, options and risk — in plain language, any time. Vega explains; the decisions stay yours.

Explains options strategies, Greeks and volatility in plain language
Explains why a position's P/L changed — price, IV, time decay, execution
Compares a proposed adjustment with your current position
Helps with platform features and troubleshooting
Generates a post-trade review from recorded facts
Never silently places a trade — live execution always needs your explicit authorisation

VegaOnlineAskLearnExplain

Hi, I'm Vega, the guide inside Greeks Vault. I explain the platform and options ideas — I don't advise or trade for you. What are you working on?

What is delta, in simple terms?How does the Strategy Builder work?What is 0DTE and why is it risky?How do bots fail safely?How do I get started?

Vega explains — it is not financial advice and it never places trades. Examples are illustrative. Available to signed-in members.

Step-by-step guides for every part of the platform.

Getting started

Options & Greeks

Strategies & risk

Execution & positions

Automation

Research & journal

Account & security

Find answers quickly with the support library.

Help CenterStep-by-step guides for every platform feature.View articles →
Platform DocsWhat every page does and how to use it — Command to Forge.Open the docs →
Options Academy108 topics from what an option is to portfolio Greeks, by level.Start learning →
My TicketsOpen a ticket, follow replies, close it when done.My tickets →

Need a human? The team is here for you.

Live chatFrom inside the platform, during market hoursSign in to chat →
E-mail supportsupport@greeksvault.com · within one business dayWrite to us →
Request a callSchedule a call with the support teamRequest a call →
Support ticketsOpen a ticket, follow replies, close it when done — members onlyMy tickets →

Live health of every component — the same feed-health indicator you see inside the platform.

As of — · updates every minute while this page is open

Broker connectionYour own brokerage account — orders originate from your rules and execute there.
Market dataReal-time quotes, options NBBO, Greeks and volatility with a visible as-of timestamp.
REST & WebSocket APIAccount, research, journal, configuration — and live chain / position streaming.
WebhooksFills, alerts and automation events delivered to your systems.
AlertsMobile push, e-mail and in-app notifications with deduplication and cooldowns.
SecurityMFA, encrypted broker credentials, scoped API keys, immutable audit log.